Frequently asked questions

How do I apply to rent?

You can make an application to rent via this website or by calling us on 1800 736 827.

What information do I need when applying?

When applying you will need some identification, the names and addresses of four referees, and your bank account and income (payslips or Centrelink) details.

Why do I need to supply references?

When a customer’s details change they sometimes overlook advising us of new phone numbers or addresses. Referees can often contact you on our behalf to remind you to let us know of any changes.

Is there a deposit or bond required?

Generally a deposit is not required for all of our products. In certain circumstances (such as short term rental) a deposit may be required for some products.

What happens if I move?

If you move within the same area you can take the appliances with you but please advise us of your move. For larger items we are happy to relocate the items for you for free! If you move to another area you will need to contact us to discuss your options.

How long do I have to rent for?

There is no set rental period for our products, however the per-week rental rate will vary based on the calculation period you select.

Do I need to be home for deliveries?

Yes we will not deliver items unless you are home as you will need to sign for the goods.

How much do I pay on delivery?

Nothing! As delivery is free and no deposit is required, there is nothing to pay on delivery.

How do I pay my rent?

Payments can be made via direct debit from your bank account, or directly debited from CentrePay.

Do you deliver on weekends?

Our business hours are 9am-5pm Monday to Friday so deliveries are made within these hours.

Is delivery included in the price?

Delivery is free!

What happens if my product breaks down?

If your product breaks down just give us a call. If the issue can’t be fixed over the phone or on the spot we will replace it with a similar item until it can be fixed.

Are the appliances and equipment new?

At Rentasaur we have both new and previously rented goods available for rent.

Do you rent to students and unemployed?

The short answer is yes! We can set up a rental plan to suit your needs.

What does the liability waiver cover?

The waiver fee covers loss or damage to the goods as a result of fire or theft by burglary. The waiver fee does not cover power failure, deliberate damage or where loss could have reasonably been prevented by you. The waiver is not insurance.

Are my personal details kept private?

Rentasaur adheres to a strict Privacy Policy.

Can I stop renting at any time?

Yes you can. Please contact us 1800 736 827, as fees and charges may apply is some instances.

Can I rent for just a short period?

Yes at Rentasaur you can rent items for as short or long as you wish – just discuss your needs with one of our team members.

What if I have a complaint?

You can refer to our Complaints Resolution Guide.

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