Rentasaur Credit Guide
This Credit Guide sets out important information about the services that we provide as a lessor. We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent that we are likely to enter into a Lease Agreement with you. Our Lease Agreement document is called a Lease Agreement.
Before we enter into a Lease Agreement with you, we are required to complete a “Preliminary Assessment”. This preliminary assessment makes enquiries about:
- your requirements and objectives for seeking the rental of our goods under a leasing arrangement or Lease Agreement;
- your financial and relevant organisational situation; and
- your repayment capacity.
You are entitled to request a copy of our Preliminary Assessment, and we must give you a copy if you so request. If you request a copy of the Preliminary Assessment:
- before you sign the Lease Agreement – we must provide it to you before entering into the Lease Agreement;
- at any time during the first 2 years – we must provide it to you within 7 business days; or
- between 2 years and 7 years after it was conducted – we must provide it to you within 21 business days.
There is no charge for requesting or receiving a copy of the Preliminary Assessment.
Unsuitable Lease Agreements
By law, we must not enter into a Lease Agreement with you if that Lease Agreement is “unsuitable”. A Lease Agreement will be “unsuitable” if:
- it is likely that you will be unable to comply with the financial obligations under the Lease Agreement; or
- it is likely that you could only comply with the financial obligations with substantial hardship; or
- it is likely that the Lease Agreement will not meet your stated requirements or objectives.
We want to ensure that the goods you lease from us, and the Lease Agreement that you sign up to, are not unsuitable for your needs. Because of this, it is important that you openly and honestly discuss with us your requirements, objectives, preferences, financial situation and repayment capacity.
Dispute resolution and complaints
Within our business, we follow specific procedures to try to resolve any complaints that you may have.
Internal Dispute Resolution Scheme
A complaint or concern can be directly raised with our business in accordance with our internal dispute resolution procedures. A copy of our internal dispute resolution policy, including our commitments for response times, is available by request to us. You can submit a complaint or concern directly to us as follows:
Complaints Handling Officer
Rentasaur Pty Ltd
P.O. Box 1713
Geelong VIC 3220
External Dispute Resolution Scheme
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001